KNE Fire Protection Limited

Maintenance-Only Terms and Conditions

1. Definitions

“Company” means KNE Fire Protection Limited.

“Client” means the person, company, landlord, managing agent, or organisation engaging the Company.

“Systems” means existing Fire Safety, Life-Safety and Security Systems present at the premises, including but not limited to Fire Alarms, Emergency Lighting, AOVs, EVCS, ASDs, Fire Curtains/Shutters, Leak Detection, Intruder Alarms, CCTV and Portable Fire Extinguishers.

“Services” means inspection, testing, servicing, and routine maintenance only.

⸻

2. Application of Terms

These Terms and Conditions apply to all maintenance Services provided by the Company. Any Client terms are excluded unless expressly agreed in writing by the Company.

 ⸻
 

3. Scope of Maintenance Services

3.1 The Company provides maintenance only and does not undertake system design, installation, modification, or certification unless separately agreed in writing.

3.2 Maintenance Services are limited to:

• Inspection and testing in accordance with applicable British Standards

• Servicing in line with manufacturer guidance

• Reporting on system condition at the time of attendance

3.3 The Company does not warrant or guarantee that Systems are compliant unless explicitly stated in writing.

 ⸻

4. Client Responsibilities

The Client is responsible for:

• Ensuring Systems are operational and accessible

• Providing safe access to all relevant areas

• Maintaining accurate log books and records

• Carrying out all required user testing (e.g. weekly fire alarm tests) unless explicitly included in the Contract

Failure to meet these responsibilities may invalidate maintenance findings.

⸻

5. Domestic vs Commercial Properties

5.1 For domestic properties, the Client remains responsible for compliance with the Regulatory Reform (Fire Safety) Order where applicable.

5.2 For commercial premises, the Client (or Responsible Person) retains full responsibility for fire safety compliance, risk assessments, and corrective actions.

Maintenance does not transfer legal responsibility to the Company.
 

⸻

6. Reporting and Recommendation.
 

6.1 Following each maintenance visit, the Company will provide a written report detailing:

• Tests completed

• System condition at the time of inspection

• Observed defects or recommendations

6.2 Reports are advisory only. The Company accepts no liability for failure to act on recommendations.
 

⸻

7. Exclusions

Maintenance Services do not include:

• Rectification of faults

• Replacement of defective equipment (unless agreed)

• System upgrades or alterations

• Damage caused by third parties, misuse, age, or environmental conditions

Any remedial works required will be quoted separately.

⸻

8. Variations and Additional Works

Any work requested outside the agreed maintenance scope will constitute additional works and will be chargeable. Emergency safety actions may be undertaken without prior approval where necessary to reduce immediate risk.

⸻

9. Fees and Payment

Invoice to be paid within 14 days after completion of works.

All fees are exclusive of VAT unless stated otherwise.

Overdue payment: We reserve the right to charge statutory interest and recovery costs on overdue accounts.

Payment method: Bank transfer only – please quote invoice number.

Queries: Any invoice queries must be raised within 7 days.

The Company reserves the right to suspend Services for non-payment.

⸻
 

10. Abortive Visits and Access Issues

In the unfortunate event we have to abort our attendance due to reasons beyond our control abortive fees will be charged. For short notice cancellations there will be charges applied. All charges are set out below;

Refused access/no access to site or systems- 100% charge of the job value.

Cancellation less than one full business day in advance-50% charge of job value.

⸻

11. Limitation of Liability

11.1 The Company shall not be liable for:

• Indirect or consequential losses

• Loss of profit, data, or business

• Pre-existing defects or non-compliance

11.2 The Company’s total liability shall not exceed the value of the maintenance Services provided in the preceding 12 months, except where liability cannot be excluded by law.

⸻

12. Insurance

The Company maintains appropriate Public Liability and Professional Indemnity insurance. Evidence is available upon request.

⸻

13. Termination

Either party may terminate a maintenance agreement with written notice. Fees for Services already carried out remain payable.

⸻

14. Force Majeure

The Company shall not be liable for delays or failure caused by events beyond its reasonable control.

⸻

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.